Health and safety issues arise from a worker raising concern about health and safety at the workplace and that concern remains unresolved after consultation with the worker/s and the PCBU/Employer, it then becomes a health and safety issue

For example, an issue could include a difference in opinion on whether something is a potential risk to health and safety or whether a particular control measure is suitable. .

There are issue resolution requirements in Health and Safety legislation across Australia which outline how a health and safety issue can be resolved, with the aim to agree on how to fix the problem as soon as possible to avoid further dispute or a similar future issue. 

PCBUs/Employers are to agree on the issue resolution procedure with their workers. If this does not occur, the default procedure for issue resolution under the relevant State/ Territory WHS Regulations must then be followed. 

Who is involved in resolving a work health and safety issue? 

Multiple people will be involved in the issue resolution process to ensure adequate consultation and the best outcome occurs. This means it could be: 

• the PCBU/Employer with whom the issue has been raised or their representative (e.g. Supervisor)  
• any other PCBU (e.g. Contractors, trades) or their representatives who is involved in or potentially impacted by the issue  
• where at least one worker in a work group is affected by the issue, their Health and Safety Representative (HSR) (if there is one)
• where at least one worker who is not in a work group is affected by the issue, the worker(s) or their representative. 

How to involve representatives in the issue resolution process?

If you or your worker would like to involve representatives in the issue resolution process you are able to do so. A representative does not necessarily need to have health and safety expertise. This could include people such as a designer of a piece of equipment at the workplace, or a person with workplace consultation and negotiation skills. Depending on the nature of the H&S issue, advice or assistance from a range of experts may be required to reach an appropriate and informed resolution between the involved parties.

 Things to remember: 

• At any stage in the resolution of an issue, a party may nominate a person or organisation to represent or support them while resolving the issue (a ‘representative’). 
• Where a party invites a representative to participate in the process, they should notify the other parties of their involvement in a timely manner, especially if their representative is authorised to act on their behalf.

What is an agreed Health and Safety Issue Resolution procedure? 

It’s an agreed process or steps for resolving health and safety issues in the workplace.

You can establish an agreed procedure for a workplace. To do this, make sure the procedure:

• Outlines a process or steps for resolving issues
• Relates to health and safety issues only and is not a procedure for other purposes, such as a grievance or complaint procedure.
• Is agreed to, meaning that there has been genuine consultation and agreement between the PCBU/Employer and workers (including HSRS where in place)
• Is documented in writing 
• Is communicated to all workers affected by those procedures. 
• Include the requirements set out in your State/Territory Legislation.

What is a default Health and Safety Issue Resolution procedure? 

The various State/ Territory Regulations set out the default procedure for issue resolution.

The default procedure provides for any party to the issue to commence the procedure by informing the other parties involved that there is an issue to be resolved and the details of the issue. 

In attempting to resolve the issue, the default procedure requires the parties to have consider and review relevant matters, including: 

• The potential consequence (severity) and likelihood of the risk to workers or other persons 
• the number and location of workers and other persons affected by the issue 
• the measures, both temporary and permanent, that must be implemented to resolve the issue  
• who will be responsible for implementing the resolution measures. 

What should happen after an issue has been resolved?

If the issue is resolved, details of the issue and the resolution must be set out in a written agreement, if any party to the issue requests this. If a written agreement is prepared: 

•  all parties to the issue must be satisfied that it accurately reflects the resolution 
•  the agreement must be provided to all people involved with the issue

Need Help? 

If you’ve got a question about Health and Safety issue resolution or any other health and safety matter, the HazardCo Advisory Team is here to help. Give us a call on 1800 954 702.

There’s an easier way to kick off projects, and it’s with HazardCo. Cut the time you spend on health and safety admin, without cutting corners!  

If you’re the principal contractor, you need to have a clear plan in place that everyone is aware of (including your workers and contractors).

Get started with all corners covered:

• Answer a couple of questions and a personalised site-specific safety plan will be automatically generated for you
• Set-up your new project in minutes, add your contractors and the site-specific safety plan can be automatically be sent to them

• Receive site signage for your site
• Get stuck into it

What does my team have to do?

Get tradies, contractors and anyone else stepping foot on-site to download the HazardCo app and you’re all set. Did we mention it’s free to download?

A quick scan of the onsite QR code with the app allows everyone to induct themselves as they turn up. 

Start your project the right way. HazardCo will help you to nail your health and safety before you start the build and throughout the life of the project – giving you one less thing to worry about and helping you get your team and contractors home safe at the end of every day.

Our Advisory Team gets a heap of questions about near misses and if they should be recorded. Let’s look at what’s considered a near miss, when they should be recorded and how to go about it. 

Near misses matter

Tradies know all too well how regularly they have a close call on-site. But is a “close call” the same as a near miss? 

Put simply, yes. A near miss is a dangerous event that occurred without causing personal injury or on-site damage of any kind. 

Examples could be anything from a worker tripping over stacked material, dropping a hammer off the scaffold onto the ground, or backing the truck and narrowly missing the boss’s ute. While these seem fairly innocent, they could have been more serious and it’s important that they are all reported. Evaluating what could have been done differently ensures on-site health and safety remains a priority, with near-miss prevention at the top of the list.

Why near misses are often brushed aside

Ignoring a near miss might not seem like a big deal, but it can create a culture on-site where safety isn’t taken seriously. We tend to find that when incidents aren’t reported, these are some of the common reasons why: 

• Fear of standing out or blame – near misses may be swept under the rug to avoid blame.
• Leaders don’t set an example – the crew on site won’t report small risks and near misses if managers don’t set a good example by doing it themselves.
• Chalking it up to tradie culture – showcasing a ‘get over it and get on with it’ attitude is leading by poor example. Every near miss matters and the whole team can record them super fast with the HazardCo App.

Near miss reporting – it’s serious business

Look at near miss reporting as a second-chance educational tool. It’s not about blame or singling anyone out, it’s about discussing and emphasising a safer environment on-site.  Combined with encouraging near miss reporting, it could mean the difference between change or injury.

Are there patterns in near misses occurring? Are there lots of reports of tools falling from height?

Investigate and ensure controls like the below are in place: 

• Can the work be done on the ground?
• Only take the tools you need up at height
• Can work be done with no one below?
• Are toe / kickboards in place on scaffolding?
• Put in place a exclusion zone below the work above

Near misses should never be overlooked. With a swipe and a few taps of the HazardCo App, on-site incident reporting couldn’t be easier. Every tradie deserves to knock off injury-free after a hard day on the tools. Follow up on near misses, discuss the possibilities and take action with HazardCo.

When we hear the term “red flags”, we often think of warning signs when it comes to a particular situation. In the way of a construction site, this could be anything from a messy site, to using out of date H&S paperwork.

Some red flags are more visible or obvious than others, however it’s important to eliminate red flags on your site as they can cause injuries and other issues for you and your crew.

🚩 No site security fencing around perimeter

Why is this a red flag?

Not having a fence around the property perimeter could invite unauthorised entry. If your site isn’t secure, members of the public or children can enter the site, which could lead to injuries, property damage or stolen items.

How can you remove this red flag from your site?

Easy, ensure your site has adequate fencing set-up around the perimeter to prevent unauthorised entry. Take into consideration the height and ensure it’s not only high enough, but also check that the gap at the bottom isn’t too big where people including children could squeeze through underneath.

🚩 Messy site

Why is this a red flag?

A messy site can lead to all sorts of problems. Waste and other objects left lying around can create obstacles for you and your crew. These in turn could cause slip and trip injuries, something we want to avoid!

How can you remove this red flag from your site?

Make sure your team is regularly cleaning up after themselves. Waste materials like cardboard, general rubbish and other lighter material to be placed/stored in such a way to eliminate tripping hazards and prevent them from flying off site especially during strong winds. Having a skip or bins available will make this task easier for everyone to get done.

🚩 No site signage displayed at the front of the site showing the Principal Contractors details

Why is this a red flag?

The site sign provides all of the important details including an after hours contact number. If something happens on site and the principal contractor needs to be contacted, it needs to be easy to find.

How can you remove this red flag from your site?

Display a Principal Contractor sign in a visible location which includes the following information:

• Principal Contractor name
• Principal Contractor number 
• Emergency contact details (e.g. site supervisor)
• Project site office (if there is one)

🚩 High risk work being performed on site without adequate controls

Why is this a red flag?

If there is no process for identifying the hazards, assessing the risks and what controls are required for a task, it could pose a significant risk to workers onsite.

How can you remove this red flag from your site?

SWMS are required for all high risk construction work. Ensure SWMS are accessible to the workers performing the task.

It’s important that SWMS are regularly reviewed. If the SWMS is not being followed due to a variation of work or conditions have changed, then work must stop until the SWMS is reviewed and updated.

🚩 Incidents, near misses, injuries and illnesses are not being reported or notified to the right people

Why is this a red flag?

There’s a few reasons why. When people are unaware of incidents or near misses occurring on site, it could lead to the same incident occurring repeatedly. The other issue is that some incidents legally need to be notified to WorkSafe/SafeWork. A fine can be given if this does not occur.

Reporting injuries is also important when it comes to making sure the worker receives appropriate treatment, (e.g. medical treatment) and other support, (e.g. return to work).

How can you remove this red flag from your site?

When incidents, near misses, injuries and illnesses occur on-site it’s important they are reported and investigated. By recording an incident via the HazardCo App, it automatically populates an incident register on your Hub so that all the incidents are recorded in one central location.

Investigations are important as they look at why the incident occurred and what controls can be implemented to prevent them from occurring again.

🚩 Out of date paperwork

Why is this a red flag?

H&S paperwork needs to be kept up to date to help keep your workers safe. If yours is out of date, it could contribute to an incident on-site.
Additionally, lack of H&S documentation (e.g. SWMS) could mean you’re not complying with Legislation so you could be liable for certain prosecutions and/or fines.

How can you remove this red flag from your site?

If you’re old school and don’t mind filling out H&S paperwork by hand, make sure you are using something that is current e.g. SWMS is specific for the high risk task.

If you’re like us and love using a digital system, use the HazardCo App to get your H&S done quickly and simply. All of our features including the SWMS and site review are regularly reviewed and kept up to date including when legislation changes.

If any of these red flags have made you stop and think, we’ve created a list so you can check off everything you need to do as a builder or trade on site.

Click here to download the Builder checklist. If you’re a trade,  email our team at info@hazardco.com and we’ll send you the Trade checklist.

Why are concrete/cement/plaster products in the eye such an emergency?

Most cement, lime, mortar, concrete, and plaster products are hazardous substances that contain strong alkalis.

As seen in the image above, alkalis are on the opposite end of the PH scale from acids, however, can be equally as dangerous, being extremely destructive to your eyes. The way you handle the first seconds, minutes, and hours after you get the dry powder or wet mix in your eyes, will determine the outcome. 

Alkalis may start their damaging work in your eye without much pain or symptoms, but over time the damage gets worse. So beware, follow the first aid steps below even if you don’t feel pain. 

Don’t become one of the statistics: in 2019 – 2020 there were 197 injury claims resulting from chemical or other substances to the eye.

What is the First Aid treatment if I get concrete/cement products in my eye?

Every second counts! Run to the closest tap, eye wash station or water bottle and start flushing your eye. You are aiming to dilute the alkali to lessen the damage.

Wash your face and hands, you don’t want to get more cement product in your eyes. Flush your eye with a steady stream of running water. Let it pour into your eye while lifting both eyelids to rinse out all the cement granules underneath. Do not reuse the water and do not let contaminated water run into the unaffected eye.

• Do not rub your eye. 
• Remove contact lenses as soon as possible.
• Continue flushing while you or someone else calls 000, or the Poisons Information Centre on 131 126 for instructions. Have your concrete/cement/plaster Safety Data Sheet handy, as the medical services will base their instructions on the product information in the SDS (for instance, the higher the pH of the product, the longer you need to flush the eye).
• You must see a doctor urgently when an alkali has entered your eye. Continue flushing the eye en route to the medical centre. The doctor will continue flushing your eye until its pH is back to normal. Take the SDS along with you.

What will happen if I do not flush my eye, or stop too early?

If you do not flush your eye, or stop before you are told to do so, you may suffer from permanent eye damage, dry eyes, vision loss and more.

How can I protect my eyes?

• Training: everyone on-site should know about the risk, prevention, and First Aid treatment of cement/concrete/plaster products in the eye.

• Do not touch your eyes when working with chemicals
• Wear strong gloves whilst handling material. Remove gloves and wash hands prior to eating
• Nitrile or chemical-resistant gloves are best
• Wear sealed safety goggles to protect against dry cement/concrete/plaster dust, for instance when mixing, and when the risk of wet splashing is high.
• Wear safety glasses when the risk of wet splashing is low.
• Have an eye rinse station at hand and know the location of the nearest tap.

• Keep your product SDS, available from your product suppliers, on-site. For more information on SDS, click on the following resources:
  SafeWork Australia Safety Data Sheets
  WorkSafe Victoria Safety Data Sheets

You can create a Hazardous Substances Register using the template available in your HazardCo hub. You can attach the SDS’s to the register and share it with your team.

If you have an incident where someone gets cement/concrete in their eye, remember to report this as an incident in the HazardCo App. This will automatically be added to your incident register in the HazardCo Hub, and the Advisory team will be in touch with you to discuss next steps if it is deemed to be notifiable.

For questions or support, contact the friendly advisory team at HazardCo on 1800 954 702 or info@hazardco.com.

Timber frame standing and truss erection can be back-breaking work! It is often high risk work with some serious potential injuries. We recommend these three steps are completed prior to every install. Ensure that everyone understands the process and their role, from when frames and trusses arrive on-site all the way through to standing. 

Here are 3 recommendations to ensure that your site is safer during the arrival and installation of frames and trusses. 

1) Risk Assessment and Safe Work Method Statement

The development of Risk Assessments and SWMS are crucial to your workers to ensure their safety throughout the build. To make these processes easy, you can complete these on the HazardCo App. 

Some things to think about when creating a Risk Assessment and SWMS for frame and truss delivery and erection are: 

Is the work area secure? 

Clients, visitors, and members of the public cannot enter the area and workers are aware that they should only enter if they are required for the tasks. 

Have all site inductions been carried out and an emergency plan developed for any at height work?

Have all workers who work at height been trained to do so? Is access to height suitable and is fall protection in place?

Have all workers been provided with the correct PPE? Are all tools and equipment available and in suitable working order for the task?

The purpose of a SWMS is to go into detail for each of the tasks to be carried out. Thinking about the hazards at each step and how they can be appropriately controlled. 

You should think about:

• The delivery of frames and trusses
• Frame standing
• Truss setting

Prior to work starting, workers should be involved in developing a SWMS. Consulting workers is important so they understand the detail of the SWMS and what they are required to do to implement and maintain risk controls. Sharing information and using the knowledge and experience of workers will help make sure the work is performed safely and in line with the SWMS.

On paper, this sounds like a lot of work – but it is made simple by using the HazardCo App, and using SWMS templates that you can save as templates and amend again and again. You’re not having to start from the beginning for tasks that you complete regularly. Do remember to check over your templates before approving them as different sites can present different hazards that you don’t want to miss, (overhead power lines as an example). 

2) Working safely at height

When working at height, either on a second story or setting trusses you need to ensure that your workers are safe, not just from falling, but from tools, equipment, or materials falling too. 

Scaffolding

Once the lower level frames have been stood/braced appropriately, safe working platforms should be installed such as scaffolding. Scaffolding over 4m must be erected by a licensed scaffolder and all scaffolding should be checked by a competent person regularly. 

Edge protection

If the potential of a fall cannot be eliminated when working on a roof, some form of edge protection should be used to isolate workers from a fall. This includes working on single-story buildings and structures. Using the existing scaffolding as edge protection is often the simplest solution. If this is not practicable, then elevating work platforms or temporary work platforms should be used. Toe boards should be fixed to temporary edge protection as a way of containing all materials, including debris and loose tools. 

3) Traffic Management Plan

Worksite traffic can be a major cause of harm on work sites.  When it’s close to having your frames and trusses delivered to site and you’re considering dates with the delivery company, it is essential to communicate the traffic management plan with them. This provides the company and drivers involved with a clear picture of how the site has been structured and can assist the delivery company in selecting the correct sized vehicle for the delivery, taking into account the site size and structure.

Ensuring that you implement the above can prevent many injuries on site, as well as regular toolboxes, making plans for ‘what if’ situations (rescue plans) and discussing these with your workers to keep them alert so they’ll know what to do if an incident occurs on-site. 

For some useful information on the safe installation of roof trusses and framing please view these resources: 

WorkSafe Victoria: Safe erection of roof trusses

WorkSafe Victoria: Preparing to erect timber wall frames

SafeWork Australia Managing the risks of falls in housing construction

We’ve heard all sorts of myths and misconceptions when it comes to health and safety. We’re here to debunk some of the more common ones we hear.

H&S admin takes too long on site, it slows us down.

Back in the day we’d agree with you on this one, however times have changed. With the HazardCo system you can complete your health and safety quickly and easily.

Did you know our members reduced health and safety admin time by 50% when they switched from paper systems? Our easy to use app will guide you through what needs to be done to ensure you’re on top of your health and safety.

I’m not going to have an incident on site, I’ve been doing this for years and I’m not silly.

Even if you haven’t had an incident on-site for a long time, it doesn’t mean you never will. In fact, the more often you’re exposed to a risk, the less your brain perceives the significance of the risk, although the level of risk has not changed.

Project sites are constantly changing which could mean new hazards come up as the build progresses. It’s important to regularly review your health and safety measures on-site and continually make changes where necessary.

HazardCo helps you to stay on top of your health and safety at all times. Learn about the common incidents on-site and how to reduce the risk.

I don’t need to worry about health and safety because I’m a small builder, the Regulators have bigger fish to fry.

The role of WorkSafe and  SafeWork is to reduce workplace harm. Stats show there continues to be a large number of incidents happening on residential building sites, which is why it continues to be a focus of WorkSafe and SafeWork. WorkSafe and SafeWork often issue safety alerts on recent issues and focus areas, such as height related incidents on resi sites.  

It’s important to focus on health and safety not just because of the regulators, but because it can keep your workers and other people safe on-site. 

Staying on top of your health and safety can mean:

• Getting everyone home safe at the end of every day 
• A happier and healthier workplace
• Less incidents, which means less worker injury claims,  costs to your business and less downtime investigating and resolving HS issues

It’s fine for me to use the same safety plan on all my sites because the houses I build are really similar.

A WHS Management Plan / Health and Safety Coordination plan must be specific to the site.

Sure, some key hazards and risks will be the same across projects, therefore certain content may remain the same from project to project however it’s essential that a site specific plan is reviewed and amended for each project.

It’s up to the contractors and subbies on site to make sure they are safe, it’s not up to me as the building company.

Construction work requires many businesses to be involved in the same task or activity (for example suppliers, contractors, and building owners).

There may be multiple people or businesses that are responsible for the duty of care to workers and others on-site. Therefore, more than one person can have the same duty. When it comes to sharing certain duties, everyone is responsible.

If you’re a Principal Contractor, you also have additional health and safety obligations relating to the project site. Find out more about sharing health and safety duties in construction.

I don’t need to report or investigate near misses, as nothing happened.

Near misses should be considered the same as an incident. But often they aren’t. We often find that near misses are very rarely reported, and actually brushed off. 

Near misses are just as dangerous as actual incidents. If you’ve had a near miss, you might have got lucky but someone else might not. Treat near misses as a free learning tool to review your processes and the controls in place to prevent more serious incidents from occurring.

No matter how big or small, report all near misses and incidents so you can all learn from them.

Don’t take near misses lightly. Report the incident as soon as it happens with the HazardCo App. Read more about the importance of reporting and recording near misses 

I don’t need to worry about managing ‘Health’ when it comes to Health and Safety on-site.

Health can often be overlooked in the construction industry, but it’s a big contributor to time off work and workers compensation costs across Australia. Both physical and mental health risks can significantly impact the health of your workers and negatively impact your business if not taken seriously.

Get the best from your team and work safer and healthier. Find out more about the importance of looking after you and your worker’s physical and mental health.

A construction site can be a real hotspot for hand injuries. Due to their frequency, we want to look at the impact of these injuries and how to manage them better.

The types of injuries

There are a fair few ways these occur on-site. The most common include:

• Crushed hands and fingers
• Cuts and punctures
• Burns
• Electric shock

The causes are often the result of equipment malfunctions, falling objects, compression between objects, electrical faults, and insufficient training or instruction.

Hand tools

Hand tools are a huge contributor to hand related injuries in the workplace. When using common tools such as hammers, hand saws, pliers, angle grinders etc,  fatigue, rushing, complacency, using faulty or damaged tools or a lack of training can often lead to workers injuring themselves.

The long-term impact

The long-term impact of a hand injury ranges from minor to severe. A minor injury could mean changes in grip strength and reduced range of motion of the fingers. In more serious cases, a worker may lose the ability to use their hand.

Raise Awareness 

Awareness is everything. You can educate your workers in the following ways:

• Pre-starts to ensure that the tool is in good working condition. Any sign of damage/wear and tear, do not use it. Place it out of service so no one else accidentally uses it and replace the tool (if it’s bent, don’t bend it back – replace it!)
• Plan the task and take your time.  Ensure you have a firm grip on the tool and check your surroundings
• Use the correct tool for the job and follow any relevant manufacturer instructions
• Think about the potential reaction once an action has been made (if you’re pulling a nog out, how hard do you have to pull/hit it, do you have a solid footing, what/who is behind you).
• Hand placement, hand placement, hand placement! – Ensure your free hand is as far away from the area as possible. It may be needed to hold the item steady, but ensure it is as far away from blades/hammerheads as possible.
• Hold safety demos for all dangerous machinery (some tool suppliers have demo and training courses available).
• When holding toolbox meetings, regularly highlight hand safety and discuss with the team key hazards and controls so its kept front of mind
• Ensure appropriate PPE is worn e.g. gloves

This is more than just talking to your workers, as a supervisor/manager you need to give your workers adequate information, instruction and supervision when it comes to health and safety on-site. Real-life examples of incidents that have life-changing effects on workers  (e.g. health, livelihood) can further highlight the importance of hand safety.

Ensure the workplace is regularly monitored and reviewed to ensure controls are in place / being used and that they remain effective. One way to do this is to complete a site review in the HazardCo app. 

If you’ve got a question about hand injuries or any other health and safety matter, the HazardCo Advisory Team is here to help. Give them a call on 1800 954 702.

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• Why HazardCo?
  • Building Companies
  • Trade Businesses
  • Free Hazardco App
• About Us
  • About HazardCo
  • Customer Reviews
  • Our Partners
• Resources
  • Blogs
  • Toolbox Meeting Guide
  • Safety with Glenn – Video series
  • Health and Safety Checklist for Builders
  • Health and Safety Checklist for Tradies
  • Contractor Management Guide
  • Site Security Checklist
• Pricing
• Contact Us

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